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Dashboard and app step data wrong

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‎12-27-2016 07:26

‎12-27-2016 07:26

iOS app and dashboard step data is correct for first day off by a factor of 20 second day off by factor of 2 third day.  Blaze shows correct steps.  Also app and dashboard show step data for 5 days before I received blaze and before I created an account.

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‎12-28-2016 06:32

‎12-28-2016 06:32

@Woodster905, please try opening your iPhone and removing your Fitbit device. Then, go to your dashboard and refresh the page. Does the Fitbit show. Up? If yes, remove it from there. 

 

When you show no Fitbit device in either place, open the app on your iPhone and go thru the process to Set Up a Device. Hopefully, that will get everything in sync. Please let us know if this works. 

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