help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dashboard/exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2018 11:19

‎01-18-2018 11:19

Hello, can anyone tell me why my gym session today isn’t showing in my dashboard please? I have set a target of 3 a week. I’ve done 2 so far but it’s only registered the one I entered manually in my fitness pal. Do I have to go to “exercise” on my watch when I start exercising for it to register? TIA

Best Answer
0 Votes
3 REPLIES 3

‎01-18-2018 14:34

‎01-18-2018 14:34

Hi, @JPeace! Depending on what you're doing at the gym, the auto detect feature is not the greatest. So yes, if you want to guarantee that the exercise will be tracked as such, you should track it via the exercise function on your tracker.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎01-21-2018 08:15

In response to MakMak

‎01-21-2018 08:15

When I lift weights, I notice that my heart rate just doesn't elevate as high as it should.  When it does, it's not sustained.  I always explicitly start the exercise ("Weights") on the device when lifting.  Even then, from this last session, my heart rate was so low, apparently, that the session didn't register as "Activity."  In short, I got no credit under the "Active Minutes" panel for the weight lifting session.  Sigh...

 

No, I'm not a wimp.  I do mostly cable machines and lift, pull, and/or press the whole weight stack, regardless of the machine I'm on at the time.  I do rest extensively between sets however.  This type of non-aerobic lifting apparently doesn't register as exercise (or even activity) for my Charge 2 device.

Best Answer
0 Votes

‎01-21-2018 08:29

‎01-21-2018 08:29

How does a Fitbit customer open a trouble ticket regarding the iOS app?  I've posted several times regarding issues with data on the exercise panel disappearing after a fraction of a second, even when you scroll the list of exercises.  Others have reported this issue as well with very limited response from Fitbit.

 

Is there a way to formally document an issue with Fitbit and get some type of tracking number so you can monitor progress towards some type of resolution?  Or is this forum it?  We're at the mercy of the Fitbit moderators who may (or may not) choose to respond?

 

Again... this issue is 100% reproducible.  It happens every time.  It may be related to the large number of exercises I record each day (around 3 - 5).  These are mostly short walking sessions around my job campus and on my treadmill at home.  Is it too much to ask the iOS developers/testers to load a lot of exercises on the iOS app and see half of them disappear 0.5 seconds after bringing up the panel?

Best Answer
0 Votes