Dashboard not syncing to challenge

[erdemeo]

I'm trying to figure out why only some steps are not syncing to a group challenge I'm in. I have a Charge HR and a Flex. Both claim to have been synchronized multiple times this week. I did manually input some activity, maybe that's a factor? The difference from dashboard to challenge is over 7,000 steps. I only wore the Flex for less than 2,000 steps this week so I'm hesitant to say that the cause would be due to wearing multiple trackers. Any suggestions/resolutions?

[MaginB]

It's great to see new faces around @erdemeo!

Let me help you with the challegnes, I recommend following the steps below:

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates and keep an eye on it. 

Let me know how it goes!