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Dashboard on iPhone

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Yesterday my steps stopped showing on my iPhone and today - all that shows is calories burned.  What?  It is all correct on my computer - but I like to check my phone for progress.  Thanks for any help.

Karen

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Hi @kjstinson

 

Moved this thread from the Flex to the iOS section since more relevant to the topic & increase the chance of getting a solution.

 

Is your tracker still linked to the account? When viewing the dashboard (iOS), is your tracker still displayed? Or on the fitbit.com dashboard, when logged in, clicking the gear icon.. is your tracker displayed there?

 

Otherwise somehow the tracker could have been unlinked from your account, needing to be relinked..

 

Relinking a tracker using the Fitbit Connect Software

 

  • Right Click the Fitbit Connect icon in the system tray of the computer;
  • Click 'Open Main Menu';
  • Click the button 'Set up a new Fitbit Device';
  • Click 'Existing User';
  • Enter your account details, click 'login';
  • Follow on screen instructions;

* If a tracker is already linked to the account, a message is displayed asking to replace the tracker.


 

View best answer in original post

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1 REPLY 1

Hi @kjstinson

 

Moved this thread from the Flex to the iOS section since more relevant to the topic & increase the chance of getting a solution.

 

Is your tracker still linked to the account? When viewing the dashboard (iOS), is your tracker still displayed? Or on the fitbit.com dashboard, when logged in, clicking the gear icon.. is your tracker displayed there?

 

Otherwise somehow the tracker could have been unlinked from your account, needing to be relinked..

 

Relinking a tracker using the Fitbit Connect Software

 

  • Right Click the Fitbit Connect icon in the system tray of the computer;
  • Click 'Open Main Menu';
  • Click the button 'Set up a new Fitbit Device';
  • Click 'Existing User';
  • Enter your account details, click 'login';
  • Follow on screen instructions;

* If a tracker is already linked to the account, a message is displayed asking to replace the tracker.


 

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