help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dashboard on iPhone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2016 21:31

‎05-06-2016 21:31

Yesterday my steps stopped showing on my iPhone and today - all that shows is calories burned.  What?  It is all correct on my computer - but I like to check my phone for progress.  Thanks for any help.

Karen

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-07-2016 00:06

‎05-07-2016 00:06

Hi @kjstinson

 

Moved this thread from the Flex to the iOS section since more relevant to the topic & increase the chance of getting a solution.

 

Is your tracker still linked to the account? When viewing the dashboard (iOS), is your tracker still displayed? Or on the fitbit.com dashboard, when logged in, clicking the gear icon.. is your tracker displayed there?

 

Otherwise somehow the tracker could have been unlinked from your account, needing to be relinked..

 

Relinking a tracker using the Fitbit Connect Software

 

  • Right Click the Fitbit Connect icon in the system tray of the computer;
  • Click 'Open Main Menu';
  • Click the button 'Set up a new Fitbit Device';
  • Click 'Existing User';
  • Enter your account details, click 'login';
  • Follow on screen instructions;

* If a tracker is already linked to the account, a message is displayed asking to replace the tracker.

 

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-07-2016 00:06

‎05-07-2016 00:06

Hi @kjstinson

 

Moved this thread from the Flex to the iOS section since more relevant to the topic & increase the chance of getting a solution.

 

Is your tracker still linked to the account? When viewing the dashboard (iOS), is your tracker still displayed? Or on the fitbit.com dashboard, when logged in, clicking the gear icon.. is your tracker displayed there?

 

Otherwise somehow the tracker could have been unlinked from your account, needing to be relinked..

 

Relinking a tracker using the Fitbit Connect Software

 

  • Right Click the Fitbit Connect icon in the system tray of the computer;
  • Click 'Open Main Menu';
  • Click the button 'Set up a new Fitbit Device';
  • Click 'Existing User';
  • Enter your account details, click 'login';
  • Follow on screen instructions;

* If a tracker is already linked to the account, a message is displayed asking to replace the tracker.

 

Best Answer
0 Votes