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Data being recorded one hour off after changing clocks.

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‎10-28-2018 04:13 - last edited on ‎10-29-2018 08:55 by Moderator Alum

‎10-28-2018 04:13 - last edited on ‎10-29-2018 08:55 by Moderator Alum

My Alta hr is still recording data in BST after the clocks went back last night. The time has changed automatically to GMT. I’ve tried logging out and back in again but no change. Is this what normally happens? Or should I delete app and reinstall?

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎10-28-2018 05:26

‎10-28-2018 05:26

@Bagg3rs  This is a painfully common occurrence when countries change back and forth from their summer hours.  Sometimes the problem will fix itself in a day.  In the meantime, here are the steps to follow to set your time zone manually.  From the app dashboard, tap on your Account icon, then scroll down to Advanced Settings.  In the Time Zone, toggle the Set Automatically to OFF.  Now tap on the Time Zone and start scrolling.  Waayyyyyy down the page, you will find GMT.  Set it to GMT, then sync your tracker.  That should work.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎10-29-2018 08:59

In response to LZeeW

‎10-29-2018 08:59

Hello @Bagg3rs, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @LZeeW, thanks for all your help. Smiley Happy

 

@Bagg3rs, I appreciate your patience and for sharing your experience. At this moment I would like to suggest you to follow @LZeeW's troubleshooting steps and if you have any more trouble with your date being recorded at a different timezone, please let us know. 

 

Thanks for your patience and understanding, happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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