help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2017 21:14

‎02-24-2017 21:14

My data from 2/19-2/23 has disappeared. In one place it says my last sync was 2/19 at 9:09 but everywhere else I look it's connected and synced. I've restarted my phone, hard closed the app, turned my Bluetooth off/on. What else can I do to get it back? I've also clicked sync now but it stays with the same date of 2/19. 

Best Answer
0 Votes
1 REPLY 1

‎02-25-2017 04:49

‎02-25-2017 04:49

It sounds like although your Fitbit is connected, and trying to sync, it has not actually synced since 19 Feb. and that is why your data is missing.

 

Sometimes following the instructions to reset up your Fitbit as a replacement device will get you syncing again.  This will not affect any of your data.  Don't remove your tracker from your account before you do this.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes