Data from several days missing after updating to 2.77.

[kv1370]

Yesterday I updated my Fitbit app on my iphone to the latest version, 2.77.  Now when I look at my data within the app, everything from February to November has been zeroed out for 2016 and 2017.    I can still see the data if I log into my account on the computer.  I have tried uninstalling the app on my phone and re-installing it.  The data was still missing and now it has also zeroed out February through June for 2018.  I called customer support and was told to wait a few days and see if everything resolved.  I wish Fitbit had some more competition.

Moderator Edit: Clarified Subject.

[ACG]

@kv1370

That's interesting, let us know if the Fitbit sever updates everything in a few days. Sound like you sure have lots of data to upload to it. 

[MarcoGFitbit]

Hello @kv1370, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @ACG, thanks for all your help. 

@kv1370, I appreciate you have taken the time to report this to me and for letting me know the troubleshooting steps you've tried so far. Please note that if you're able to see your data in the online Dashboard, it's possible the Fitbit app is not updating the information correctly with the one already stored in our servers, in which case I would like to suggest you the following:

1. Force-quit the Fitbit app and open it again. If this doesn't seem to work:
2. Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply! 

[kv1370]

Thank you for your suggestions MarcoG.  I tried both of them and the months of data are still gone when I view my account on my iphone.  A stated before, the data appears when I view my account on my computer.  I have uninstalled and re-installed the app on my phone, and also reset my Fitbit One.  Nothing has worked.  

[MarcoGFitbit]

Hello @kv1370, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back after trying the troubleshooting steps I've provided on my previous reply. At this moment I will forward your information to our team so they can take a better look at this situation. Once I have more to share with you about this issue, I'll make sure to update this thread.

Thanks for your patience and understanding, I hope you have a great day.