02-01-2019
13:42
- last edited on
02-02-2019
10:51
by
MarcoGFitbit
02-01-2019
13:42
- last edited on
02-02-2019
10:51
by
MarcoGFitbit
I recently started using Fitbit. Noticed that current and historical data on my fitbit.com dashboard is accurate. But that some data on my ios app is accurate and some is not. Specifically, all today's data and all non-today data in the top window (steps, floors, km, cals, minutes) is accurate. But all other non-today data (e.g. cals left, water, #hours, #days exercise, ...) on ios app has been overwritten by today's equivalent data. So - as illustration - if in the last three days I drank 32oz, 48oz, 64oz water with today's being 64oz then 64oz would be shown for yesterday and prior day on ios app.
Chatted with Fitbit Support. No solution offered.
Have uninstalled and reinstalled ios app. Not resolved. Ideas welcomed.
Moderator Edit: Clarified Subject.
02-02-2019 10:56
02-02-2019 10:56
Hello @c0rky, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far.
Please note that the tiles below the daily stats tile show your most recent information, even if you're looking at your stats for another day. To view your stats for a previous day, tap the individual tiles to see your history. For more information about the new dashboard design, see the following help article: About the Fitbit App.
I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply.
02-03-2019 12:53
02-03-2019 12:53
Thank you for the informative and timely response. I understand. I did not realize that changes to time frame (today, yesterday, ...) only effected a subset of the metrics. It may be good to share this information with the Fitbit Chat Support team as it is inconsistent with their response.
02-04-2019 07:25
02-04-2019 07:25
Hello @c0rky, I hope you're doing well, thanks for taking the time to reply. You're very welcome.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!