help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data history since 2014 not showing up.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2017 12:33 - last edited on ‎10-26-2017 07:16 by Moderator Alum

‎10-25-2017 12:33 - last edited on ‎10-26-2017 07:16 by Moderator Alum

I update my iphone and then shortly after i updated my fitbit app. My fitbit died a day later, when i got it fully charge it no longer was attached to my fitbit account. Once i finally got it to sync I no longer have any of my tracking data after 2014 😞 including weight, sleep, everything.

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎10-26-2017 08:06

‎10-26-2017 08:06

Hello @Allie91 have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you logged in to the app recently after updating it or after being logged out? Is it possible you have a different Fitbit account registered to a different email address? We have received reports from people who have not been able to see their past data history but they have logged in with a different email which might be your case as well as all the information gets stored in our servers and none of the information here is deleted. 

 

Please try to log in with another email address you might have and let me know if you're able to see the previous data you're not able to see right now. 

 

Thanks for your patience, if there's anything else I can do for you please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes