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Data is showing incorrect

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‎07-21-2019 13:40

‎07-21-2019 13:40

I have noticed that even thought my step count has been higher my average step count has went down. Also my resting heart rate is not the same as when i wake up off on through the night. This has been going on since the last update. Anyone else?

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2 REPLIES 2

‎07-23-2019 09:01 - last edited on ‎08-02-2025 08:40 by Fitbit Moderator

‎07-23-2019 09:01 - last edited on ‎08-02-2025 08:40 by Fitbit Moderator

@Mechelle1213, welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with how your data is displayed on your app. Try logging out from the app, restart your phone and log back in. Make sure that the app is up to date and if the issue persist please share screenshots showing the disparity.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 09:37

In response to AlvaroFitbit

‎07-23-2019 09:37

I did all of that. After posting this on monday it jumped from 15,888 (Sunday) to 19,453. I can live with the heart rate being wrong but i do like to keep up with mu daily average. I only got my fitbit for Christmas and i am already almost the great barrier reef badge. I am missing my London and Hawaiian islands badges but that’s fine too.
Thank you for you help
Michelle

Sent from my iPhone
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