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Data lost?

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‎01-02-2016 23:35

‎01-02-2016 23:35

I've m been using Fitbit for over a year now and never had any problems until December.
I started with a flex but soon upgraded to a charge hr for all the extra benefits. However since December syncing had become very slow and the automatic sleep log has stopped working from the 5th. I noticed from about the 18th that syncing wasn't happening at all.
I've tried resetting the Fitbit, my device, Bluetooth, uninstalling and reinstalling the app. Nothing has worked.
I can see the steps each day on my tracker, but I have no way of logging it so I can keep a track.
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Accepted Solutions

‎01-03-2016 00:50

‎01-03-2016 00:50

The only real tool we have to address issues like these is the restart. I note that you have already tried this but it doesn't always work first time so it might be worth trying again (or a couple of times).

 

If this doesn't do the trick you can check whether you are still within warranty at www.fitbit.com/returns and if you are then you can contact customer support via this link: 

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

View best answer in original post

Best Answer
1 REPLY 1

‎01-03-2016 00:50

‎01-03-2016 00:50

The only real tool we have to address issues like these is the restart. I note that you have already tried this but it doesn't always work first time so it might be worth trying again (or a couple of times).

 

If this doesn't do the trick you can check whether you are still within warranty at www.fitbit.com/returns and if you are then you can contact customer support via this link: 

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Best Answer