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Data not saving after latest app update

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‎05-30-2016 16:52

‎05-30-2016 16:52

Is anyone having issues with their data not saving since the latest iOS app update? I updated a few days ago, and sync my Fitbit with the app every night before I sleep. When I try to pull up the app, and look at previous data, the day after or a few days after, it shows 0 steps and no other data except the calorie burned (which is not accurate either). Are there any fixes??? What is going on??
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‎06-10-2016 17:04

‎06-10-2016 17:04

Welcome to the Fitbit Community @Ashlleeeyyyy. It's great to have you here. Your data should be saved in your Fitbit account everytime you sync your Fitbit tracker. If you haven't done it already please download the latest app version for your iOS mobile device. I would also recommend setting up your tracker as a replacement device by following @SunsetRunner's steps. Additionally, it could be a good idea checking out if your data shows up in the online Dashboard to see if the problem is with the app. Let me know how it goes.

 

Catch you later. Smiley Very Happy

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