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Data not syncing correctly after app update.

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‎04-25-2017 15:01 - last edited on ‎04-26-2017 08:05 by Moderator Alum

‎04-25-2017 15:01 - last edited on ‎04-26-2017 08:05 by Moderator Alum

I had 2042 steps on my Charge 2 when I updated the app this morning.  Both my Charge and my iPhone 6 app have been stuck there ever since.  Any activity I do (treadmill, etc) initially records but then eventually starts dwindling back down to the original 2042 steps.  Very frustrating.  I've tried multiple trouble shooting ideas to get things to work and no-go.  

 

Moderator Edit: Clarified Subject.

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‎04-26-2017 08:28

‎04-26-2017 08:28

Hello @SunsetRunner, thank you for joining us, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation but it's possible the app is not refreshing the information correctly. To verify this, please go to the activity section of the online Dashboard after syncing your tracker and if you're able to see the right amount of steps and activities here, let's try the following:

 

  • Force-close the app by double tapping the home button and swiping up the app.
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, please give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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