Data on dashboard disappeared after re downloading the Fitbit app

[Lamington77]

When I deleted and reinstalled the Fitbit app. It had stopped syncing with my WW app, so I re-downloaded both. WW data stayed the same but Fitbit went right back to the beginning. Would there be any way to recover the past few weeks please? 

Moderator edit: Updated title for clarity

[SteveH]

That's peculiar. Your data is held on the fitbit servers and not the app so deleting the app should not have lost any data.

When you reinstalled the app and opened it, did you login to the account you had before or create a new account? If you created a new account that would explain the problem and signing on to your previous account should see the data return.

If you are using the same account as you have previously then I'm unable to explain how the data was. Hopefully someone else will be able to explain that.

[FerdinandFitbit]

Hi there @Lamington77, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having a hard time seeing your past information on your Fitbit dashboard. I'd like to help you out with this.

As @SteveH mentioned, I think this has to do more with the login/account creation process when you re downloaded the Fitbit app.

As Steve recommended, be sure to log out of the account. This can be done by tapping on the Account icon at the top right corner. Then, go to the bottom of the account page, and hit on Log out of app. When you're already out of your account, make sure to tap on Log in instead of tapping on Join Fitbit because the latter option will make you create a new account. Put in your email address and password and once you're back in, you should see all your previous information.

Hope this helps. Let us know if you need more help!

PS. I'm moving your post to the iOS app board for categorization purposes.