Error 500 when trying to set up Versa.

[AussieUser]

This is getting very frustrating.  There have been a slew of problems (500 error related) dating back over 6 months ago when trying to setup a Versa.

Not only did I waste an hour on the phone to support yesterday to have no notes sent to my email address about a resolution plan, but today after I called again, I was asked if I could use a "friends" android device to setup my Versa and then see if I can access it via iPhone.

I have trawled through the support forums/community (with no help from the actual support line) and tried everything from - resetting the device, re-installing the app, resetting bluetooth, restarting the phone, using different networks, setting up brand new fitbit accounts .....

Is there an actual resolution to this?  Is the Fitbit team working to resolve it?  If so your support team does not know how to fix this properly.  And on top of that they pretended like it was a new problem and with my phone, until I pointed out all the issues on the forums

I forgot how bad the quality of Fitbit was when I had 4 Charges and 1 Charge HR break in less than 24 months.  So I mistakenly decided to try the Versa.  It explains why so many of these devices are up for sale second hand.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @AussieUser, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, is your Versa brand new or has it been paired to a different account before? If this is the case, has this account been deleted recently? If so, that's the reason you're getting an error 500 when trying to set it up. 

If it's possible, please log in to the recently deleted account, if you do it before 7 days have passed since the deletion you can halt the process and remove the Blaze from that account. This will let you set it up on your own account without inconveniences. If you don't have access to the old account, you will need to wait 7 days for the account to be completely deleted before setting up the Versa in yours. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply.