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Decimal on the Keyboard Has Disappeared

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‎04-19-2020 07:40

‎04-19-2020 07:40

Where barcode scans have failed to pick up anything in the fitbit library, I’ve been faithfully typing the nutritional facts into the app with the “Add Custom Food” option. At some point though, the decimal point on the keyboard disappeared and despite restarting my phone and the application various times, the decimal on the keypad has never returned. Also, if I tried keying in the calories, it would be logged as zero.

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10 REPLIES 10

‎04-19-2020 10:23

‎04-19-2020 10:23

Are you sure @smintx that you are looking at the Charge 4 and not the Fitbit app on some type of phone? You might also be on the website. 

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‎04-19-2020 10:57

In response to Rich_Laue

‎04-19-2020 10:57

You are right, @Rich_Laue, I am in fact referring to the app and not my Charge 4 itself (and not the website). I may have posted in the wrong category.

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‎04-19-2020 10:59

In response to smintx

‎04-19-2020 10:59

Is it possible to move my post to the other forum or should I just delete this one and re-post it on the app forum?

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‎04-19-2020 11:37

In response to smintx

‎04-19-2020 11:37

Yes it is possible, but I'm not sure what phone the app is on? 

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‎04-19-2020 11:40

In response to Rich_Laue

‎04-19-2020 11:40

iPhone
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‎04-22-2020 01:42

In response to smintx

‎04-22-2020 01:42

I am having the exact same issue... also on an IPhone. Did you manage to get it sorted?

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‎05-16-2020 14:48

In response to Adam1986

‎05-16-2020 14:48

I noticed other users have brought this up in another thread... But nope, I haven’t saw or experienced a solution yet. It is kinda frustrating. It used to work two months ago!

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‎05-19-2020 09:46

‎05-19-2020 09:46

Hello, I have the exact same problem since 2 months... It's very very annoying. There are many threads for this bug but nobody respond... Come on Fitbit !!

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‎05-19-2020 12:48

In response to Frank.D

‎05-19-2020 12:48

If you would like Fitbit to respond, you may want to ask Fitbit support. 

If you would like help from the community of Fitbit users, you are in the right spot.

However the title is not very descriptive and originally posted under tracker, not app support. This is how I got involved. I could move the thread to manage weight, maybe you can get help there.

In android when I go to add food, I'm greated with an android keyboard asking me to inter a number. Am I really suppose to figure out to the tenth of a calorie in that apple I ate?

 

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‎06-07-2020 05:31

‎06-07-2020 05:31

Same issue here, very annoying

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