06-06-2020 19:20 - last edited on 06-15-2020 12:44 by LiliyaFitbit
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06-06-2020 19:20 - last edited on 06-15-2020 12:44 by LiliyaFitbit
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Text messages are not coming through
Moderator edit: subject for clarity

06-06-2020 20:09
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06-06-2020 20:09
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Which phone do you have and is it on the list of compatible devices? click to see
06-07-2020 06:58
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06-07-2020 06:58
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Fit bit charge 4
Sent from my iPhone

06-07-2020 09:22
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06-07-2020 09:22
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There are several iPhones. Be sure it's on the list of compatible devices, have the latest app and give permission on your phone to get notifications.
06-07-2020 09:28
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06-07-2020 09:28
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Sent from my iPhone

06-07-2020 09:35
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06-07-2020 09:35
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This is from a Moderator:
"This thread is for iOS customers on OS 13.3 who are unable to receive notifications.
Before you can receive notifications from your phone on your Fitbit device, it’s important that you carefully review and update your notifications settings on your iPhone.
The required settings changed with the introduction of iOS 13. Please make sure you follow all the instructions in the quick tip section here.
If you still are having issues, please review:
- Make sure you've updated to iOS 13.3
- Turn OFF and then back ON Share System Notifications (toggle OFF and ON)
- Set Show Previews to Always or When Unlocked
If you still have issues we recommend reviewing the help article. "
