Defective Versa is now working

[R_K_Bell2013]

to say I am a bit perturbed is mild.  Back when iOS 13.0 was released I updated my iPhone to 13.0 (then 13.0.1,13.1.0,13.1.2,13.2)  When I updated suddenly my Fitbit Versa stopped updating as well. I waited for an update from Fitbit, and noticed when I went to the fitbit website it stated there are known problems with iOS 13 update (and its still displaying today.) I never had the issue the warning talks about.  My issue was my Versa would not stay connected to my iPhone.  Well after 4 calls to support and several technicians they determined my Versa was dead and sent me a discount to purchase a versa lite.  I purchased the Versa lite and have had basically the same problems as before UNTIL iOS 13.2 and firmware update from Fitbit came out.  Now the Versa Lite will sync, it just takes 30 minutes to an hour to fully sync (meaning steps are updated, and battery level shows correctly.) 

Today I thought I would try an experiment.  I got my old Versa out charged it and paired it to my iPhone.  GUESS WHAT??!!!?? My "Dead" Versa updated, paired with my iPhone, and synced in about 5 minutes.  It is working fine.  Now I Have 2 Versas. A Versa and a Versa lite. I wish there was some way to make both APPLE and FITBIT accountable on this. I know there isn't Fitbit says it is an apple problem, Apple says its a fitbit problem. And who gets beat over the head with a stick??? US the consumer. I will say this though more of the fault is with Apple. (13.0 is released and within 2 months there are not 1 but 4 subsequent updates.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome @R_K_Bell2013 

Im sorry for all the trouble you have experienced. I would agree (as you stated so in your last sentence) that Apple iOS has made a mess of things and surely it hasn’t helped (as you also mentioned) that Apple has put out multiple updates in rapid fire. I’m sure the Fitbit Team is working hard on addressing issues (like notifications) but I’m sure it’s not easy trying to hit a target that keeps moving like the multiple iOS updates caused. With that said I understand your frustration of now being the owner of two Fitbit Versa’s (one being the lite). If you feel that your satisfied with the functionality of your first Versa I would suggest calling Fitbit Customer Service and discuss your concerns with them. The forum has no power of warranty concerns or what Fitbit Customer Service will or will not do. We are here to help you with issues you may be experiencing with your Fitbit Tracker and we try our best to help the best we can.  I do hope that what ever you decide that you keep stepping and stay healthy. 😉 If you decide to contact Fitbit Customer Service here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

I hope I was able to answer your question in the best way I could.