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Detailed Heart Rate Graph STILL out of sync

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‎09-03-2019 14:02

‎09-03-2019 14:02

For the past several months, multiple users have reported that the graph lines on the detailed heart rate for the iOS app are

D17BB375-3053-4F11-A074-9FD0EA6E18D2.png

 

out of sync with the actual values (example above, again) This is a relatively simple fix, yet, we have yet another update and it has not been fixed. When may we expect this simple problem to be taken care of?

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5 REPLIES 5

‎09-04-2019 18:46 - edited ‎09-04-2019 18:46

‎09-04-2019 18:46 - edited ‎09-04-2019 18:46

Hello @Nothanks59, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for letting us know about this issue and for sharing a screenshot, we’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We apologize for any trouble this may cause and appreciate your patience while we work to getting you back on track with this resolved.

In the meantime, let me know if there's anything we can do to assist you.

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0 Votes

‎09-05-2019 04:34

In response to RicardoFitbit

‎09-05-2019 04:34

I received a word for word identical response when I reported this two months ago. Simple question - what is the timeline to fix it?

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‎09-18-2019 16:07 - edited ‎09-18-2019 16:07

In response to Nothanks59

‎09-18-2019 16:07 - edited ‎09-18-2019 16:07

It's nice to see you again participating in the Fitbit Forums @Nothanks59, thanks for your post. Sorry for the delayed reply.

 

At this moment I'm unable to provide a specific date when this situation will be resolved. Rest assured, we are ware of this situation and working towards a resolution as soon as possible. Whenever I receive an update regarding this situation, I'll post it over here to keep you updated.

 

Don't hesitate to ask me any additional questions you may have in the meantime.  

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‎09-19-2019 03:18 - edited ‎09-19-2019 03:18

‎09-19-2019 03:18 - edited ‎09-19-2019 03:18

I had the same issue but the graphs seem to be fixed since the 3.6.1 app update. 

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‎09-24-2019 20:32

In response to Ninjafrog

‎09-24-2019 20:32

Hi @Ninjafrog, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding your post.

 

I'm happy to know that your issue was resolved after the Fitbit app update. Please do not hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be here.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around. 

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