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Device not tracking sleep

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‎07-30-2019 21:08 - last edited on ‎07-31-2019 13:34 by Fitbit Moderator

‎07-30-2019 21:08 - last edited on ‎07-31-2019 13:34 by Fitbit Moderator

Hi! All of a sudden today my sleep won’t sync with my app! My steps and everything else do but not sleep! Help! 🙂

 

Moderator edit: Subject for clarity 

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‎07-31-2019 13:33

‎07-31-2019 13:33

Hi @Joceebee thanks for bringing this to my attention, welcome to the Community Forums! 

 

Seems odd that your Fitbit device isn't recording sleep information as the way it was designed. To better assist you, can you please let me know which Fitbit device you're currently using? Also, when was the first time your sleep wasn't tracked and how many times since then? In the meantime I receive your answers, please check all the information that's specified on our help article: How do I track my sleep with my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions. 

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