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Device syncing information on the wrong time.

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‎03-27-2019 09:57 - last edited on ‎03-28-2019 07:25 by Moderator Alum

‎03-27-2019 09:57 - last edited on ‎03-28-2019 07:25 by Moderator Alum

I just realized all of my data is updating with the wrong time. It seems my bit thinks it’s 3-4 hours ahead. I checked my settings and it shows I’m in the right time zone. What gives? 

 

Moderator Edit: Clarified Subject.

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‎03-28-2019 07:27

‎03-28-2019 07:27

Hello @Spacecase, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have taken the time to share your experience with us and for letting us know your settings are showing correct. At this moment, I would like to ask you to go the Fitbit app and tap on Account > Advanced Settings > Time Zone and turn off "Set Automatically". Then manually select your time zone and go back to the Dashboard. Finally, sync your Fitbit device once again.

 

Give these steps a try and let us know in case you need further assistance. Have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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