Device won't pair

[JJohare]

I've tried everything, read trouble shooting etc but still won't pair. I had it connected last year but all of a sudden my Fitbit hr would not sync, after trying everything for months (as well as emailing customer support) I never heard back. I since tried deleting device and adding again but it continues "searching" for device with no luck. Software current, nothing else nearby but Fitbit. Very over it!

[MeylinP]

Welcome to our Community @JJohare! Thanks for stopping by! Hey, why don't you try the following steps:

1. Go to your iPhone's settings > Bluetooth > Then manually remove your Charge HR from the list there.
2. Go back to your Fitbit app, and tap 'add charge hr' in the app.
3. You'll see an endscreen that will says "done" instead of the infinite "Searching" message you're receiving.

4. After you had set up the Charge HR to your iOS device you'll receive a message to accept a "pairing request," tap yes.

Hope this helps, let me know how it goes! 

[JJohare]

Ok, everything seemed to be working but after the device paired, Fitbit app said it was "finishing up" and never seemed to do anything. Now it's still not connected and I have the same problem trying not again however this time it's not even in my Bluetooth list to delete again

Moderator Edit: Removed personal information.

[MeylinP]

Hey there @JJohare thanks for the update my friend! My best advise would be to contact our Customer Support team and let them know the steps you've already tried so they can provide you with a great solution for this. 

Let me know the outcome sweetie!