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Difficulty with Bluetooth connection

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‎01-09-2021 08:42 - last edited on ‎01-13-2021 14:10 by

‎01-09-2021 08:42 - last edited on ‎01-13-2021 14:10 by

Bluetooth pairing SB seamless. Yet it is not.  I use an iPad while I am at home and when I am out I use my Android phone.  On my android my Fitbit Inspire HR connects seamlessly.  But when I want to connect to my iPad it is a different story.  Understandably I have to turn off my Bluetooth on my phone as the Fitbit seems not capable of two Bluetooth connections.  But one would think it could automatically pair back up with the iPad as it does with the android when switching. But it doesn’t.  I have to go into iPad settings and forget the device and do a pairing again.  Not sure if this is IOS or the Fitbit. It would not surprise me if it was Apple as they just have issues on everything when it comes to connectivity. .. but I thought I would bring this up. 
 Hopefully this can be addressed. 

 

 

Moderator edit: subject for clarity 

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‎01-13-2021 14:09

‎01-13-2021 14:09

Welcome to the Fitbit Community, @MZTLO.

 

Thank you for sharing the details of the difficulty you’re experiencing. I appreciate your troubleshooting efforts and your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Sometimes a missing requirement is the cause and you can confirm the complete troubleshooting tips to resolve the syncing issue at Why won't my Fitbit device sync?

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-13-2021 15:18

In response to LiliyaFitbit

‎01-13-2021 15:18

I have read the link you provided before I opened a ticket. It does not
resolve the issue--
Terri Lovato
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