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Discrepancies in heart rate between app and Charge 3.

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‎02-08-2019 23:39 - last edited on ‎02-09-2019 11:30 by Moderator Alum

‎02-08-2019 23:39 - last edited on ‎02-09-2019 11:30 by Moderator Alum

The app shows much lower heart data than on charge 3 tracker.   During exercise my heart rate peaks at 170 with many spikes to 150-160.  The tracker shows this correct heart rate data and I’ve tested on other devices.  However The app will only shows a maximum of 140 over the course of all my exercises.    The question is why isn’t the app downloading the correct data?  Why does it only show heart rates peaking at 140?  This seems to be a rudimentary issue.  

 

Moderator Edit: Clarified Subject.

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‎02-09-2019 11:31

‎02-09-2019 11:31

Hello @JABhongkong. I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to request you a screenshot of this issue so we can check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-09-2019 17:35

In response to MarcoGFitbit

‎02-09-2019 17:35

- A screenshot would entail my taking a pic of the charge3 during exercise to show the heart rate while it’s still on my wrist.  That would be challenging.
- it would then require I take a pic of the download data.   It will show you exactly what I described:
 
1) my Fitbit charge 3 shows a heart rate of 155.
2). The synched data shows a peak of not more than 140. 
 
So what’s happening between the sensing of the heart rate data and  the recording of it?   A) not getting recording on the bracelet b) it is getting recorded on the bracelet but not getting synched correctly
 
This is a software problem.
 
Joe
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