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Discrepancy on names shown on contacts.

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‎03-06-2017 22:52 - last edited on ‎03-09-2017 06:12 by Moderator Alum

‎03-06-2017 22:52 - last edited on ‎03-09-2017 06:12 by Moderator Alum

Hi,

 

I've just started using the Alta with the Fitbit app on my iPhone6 and rather than showing my full name its showing "Stu C" and is doing the same for my contacts.

 

However, on my friends app, it shows the first and last names of contacts themselves and contacts i.e. Stu Craggs

 

Why is this? And can it be changed on my app to full names?

 

Thanks,

 

Stu

 

Moderator Edit: Clarified Subject.

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‎03-09-2017 06:59

‎03-09-2017 06:59

Hello @stucraggs, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Wink

 

This is indeed a strange situation and I would like to thank you for bringing it to my attention. Would it be possible for you to send me a screenshot of the Fitbit app where this is showing? That will be very helpful to me and will let me check this situation further. 

 

I'll be waiting for your reply, thanks again for reporting this. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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