Distance of a walk changes after finishing

[Doodaf]

Hi, I've been using the iOS app with my Charge 3 to log walks over the past couple of weeks. When I finish the walk and click the finish 'flag' icon, it shows what looks like a correct total distance (today, 3.59 miles) and the map that comes up shows the circuit I did. After a few seconds, the distance suddenly reduces (today's now says it was 1.13 miles) but the time stays the same and it arrogantly assumes its GPS tracking is correct so it won't let me edit the information.

Please let me know how I can avoid this in future as it's really annoying, and also, as clearly the app or something is not foolproof by any means, please allow the details to be edited.

Thanks 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Doodaf. I am sorry for the delayed response.

I am sorry to hear the distance of your walk changes after finishing. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I would like to advise that our team is aware of this issue and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. You can also check out this article with information about the different factors that can affect connected GPS.

Thank you for your feedback about the option to edit details. To share additional feedback or if you want to see features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. You can find more information about editing exercise or activity at How do I edit or delete an exercise or activity in the Fitbit app?

If you have any questions, feel free to let me know.

[AnneL55]

I’m having the same problem, 3 times now I have gone out for a run and it records how far pretty accurately then and hour or so later my distance has been reduced by over 1 kilometre to 2 kilometres and thus changing my pace, it is very demoralising and I have logged out, deleted the app and still it does it. 

I use it with my iOS app and I have a versa.

[AnneL55]

I was told it was a cause I run another app alongside my Fitbit app, been doing this for years and never had a problem until recently, and was made to feel really stupid on customer support.

[AnneL55]

It does not allow you to change the distance and I’m having the same problem, it states how many kilometres I’ve done then reduces it later on, ie I do nearly 6 kilometre and it has this then an hour or so later it reduces it by a couple of kilometres but when you look at the pace part it still says you have done nearly 6 kilometres, it has done this to me 3 times