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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Cherib1, have a warm welcome to the Fitbit Community, it's great to have you on board. 
Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please try to uninstall and reinstall the app.
I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Please let me know if there's anything else I can do in the meantime.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Cherib1, I hope you're having a great day, thanks for taking the time to reply, I'm very glad your issue has now been resolved. 
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!
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Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @AtoBartu, have a warm welcome to the Fitbit Community, thanks for joining the conversation.
Thanks for bringing this to my attention, at this time I would like to suggest you to update the Fitbit app if you haven't done it yet, then restart your Charge HR and try to update the firmware again.
Thanks for your patience, I hope this can be helpful. If there's anything else I can do for you, please feel free to reply.
Best Answer Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @AtoBartu, I hope you're doing well, thanks for taking the time to reply, I'm very glad your issue has now been resolved.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer