11-29-2017 04:34
11-29-2017 04:34
Hasn’t been syncing for weeks. I have reset Fitbit. I have check iPhone software update. I have turned Bluetooth off and on. Reinstalled app. Removed other linked items from Bluetooth and still not syncing. Please help!
11-29-2017 16:39 - edited 11-29-2017 16:40
11-29-2017 16:39 - edited 11-29-2017 16:40
Try these tricks in this article.
The "Forget this device" is working for most of us.
http://help.fitbit.com/articles/en_US/Help_article/1623
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
11-30-2017 17:31 - edited 11-30-2017 17:44
11-30-2017 17:31 - edited 11-30-2017 17:44
Realized Bluetooth connected to iPad which why wouldn’t connect to my phone. Had to turn off Bluetooth on iPad. Then magically the sync worked and I got my first text message. Did you have another device linked to the charger?
12-02-2017 06:15
12-02-2017 06:15
Hello @LohrU2, and @JayneG have a warm welcome to the Fitbit Community. It's nice to see you around too @ACG.
@JayneG if you have already tried the great suggestions provided by @LohrU2 and @ACG, I would like to suggest you the following:
If this does not seem to work my best recommendation would be setting up your tracker as a new device to reset the connection between the phone and the tracker. Don't worry, none of the information previously stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.