EOV is no longer displayed on Fitbit app

[Melish33]

Hi the Estimated Oxygen isn’t being displayed in my Fitbit app suddenly over the last few days. I’ve a Versa 2 and an iPhone. Both are up to date. Help! 

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome on board, @Melish33.

Thanks for sharing this issue with us, and confirming your device and iPhone are up to date. Let me share that there are different factors that prevent you from having the estimated oxygen variation graph displayed on the Fitbit app. This includes: sleeping for less than 3 hours, wearing your device too tight or loose, or not having enough charge while sleeping.

That being said, I'd recommend restarting your watch to refresh its performance and wearing it about 2-3 finger widths above your wrist bone. Sleep with it one more night and once you're awake, open the sleep tile to check the EOV graph in your sleep log.

[Melish33]

Thanks for this but I’m amazed it’s taken weeks to get an answer to my question!!!! It wasn’t even a complicated question . I posted 9th Dec and you replied on the 30th. I have to say I’m very disappointed. Is it always this bad? 

[LizzyFitbit]

Hi there, @Melish33.

Thanks for getting back and let me share that the Fitbit Community Forums is a place where users can mainly find help from other team members, as well as Fitbit Product Experts. However, I truly appreciate your feedback and I'm sorry for the delay in our response. Please know you can always get in touch with our Support team via chat or phone to receive faster assistance.

[Podunk]

I am a blind user, using Apple‘s voiceover screen, reading software to get information from the Fitbit application. Because estimated oxygen variation in the sleep portion of the app is in a graph form it is not available. With the conversion to Fitbits for.XX application a section called health matrix was added and within that tile there is oxygen saturation level information. Tapping on the percentage within the tile displays an area called estimated oxygen variance, and SPO2. Depending on whether you are on the home, screen, or you have tapped on the matrix tile  or if you have tapped on the matrix tile and the oxygen saturation tab, you will find that different terminology has been used to explain the same thing if I understand correctly. Blood oxygen, SPO2, estimated oxygen, variation, and others are used to describe the same information.