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Error 400

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‎05-05-2016 06:43

‎05-05-2016 06:43

I'm trying to replace my Charge HR with a new one. On both Ipad and IPhone, I get an error 400 message on the last screen. It pairs quickly but on last screen can't hook up.
On laptop (windows 10) there is no place to add a device to an existing account.
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‎05-06-2016 04:17

‎05-06-2016 04:17

Welcome to the Community @BarbaraWonko. If you are receiving an error 400 at the moment of setting up your tracker, I recommend checking if your iOS Fitbit app is updated by following the steps that @MarreFitbit provide in This Thread. If it is and you keep receiving this error, you can set it up from your Windows 10 device by following These Steps.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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