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Mobile app not correctly displaying heart rate, calories after syncing

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I wear a Charge HR when I bike.  After biking I synchronize with the FitBit app on my iPad.  It shows up as a workout and displays a graph of my heartrate during my ride as well as the number of calories burned at each point in my ride.  Since I want to save the session as a bike ride and not a workout, I add an exercise entry under the category of Bike and enter the same time and duration as the workout, but I get to add the distance as well.  After I save it, I delete the original workout session.  I then go back to the Bike session I just entered, and the heartrate graph is there, but the graph of the calories burned is not, or rather, it's a straight line of the average calories burned across the top of the graph.  Why is this?

 

Additionally, above the list of logged exercise sessions are the graphs of the dates, durations, distances, minutes in heart rate zones, and calories burned.  My complaint is that the bar chart for the minutes in heart rate zones does not correspond to the individual session entries.  For example, this past Saturday I biked and the session shows 10 minutes fat burn, 8 minutes cardio, and 38 minutes peak.  The chart at the top shows all yellow (fat burn).  This holds true for all of the sessions currently displayed in the app.  This is a change from when I purchased the product, and the only thing I can think of is that it is an error introduced in one of your updates.

 

Can you tell me if either of these issues has been or will be resolved, and when?

 

Thanks,

Dan

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Welcome to the Fitbit Community @dprima Smiley Very Happy! Is not necessary to manually log this activity since your tracker already recorded data for this. I recommend checking out my post here in regards to how SmartTrack activities are logged and how to log your activities if you'd like to see distance as a metric for your activity.

 

Hope this helps! Robot Very Happy

Maria | Community Moderator, Fitbit


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