help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error code 505 and 503 during set up process

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2020 17:58 - last edited on ‎01-30-2020 15:34 by Fitbit Moderator

‎01-29-2020 17:58 - last edited on ‎01-30-2020 15:34 by Fitbit Moderator

I got the versa 2 for Christmas,,, I’ve already had to uninstall the versa 2 from the app...  and resync it to the app... those two times have worked.. this third time I’m trying to sync the watch with the app... tells me to put a code in... I do......then....

error code 500 and error code 503.

 

help!         ——————iphone11 pro

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-30-2020 15:33

‎01-30-2020 15:33

Hi @Anababy276. Welcome to the Community.

 

Thanks for letting me know about the error messages displayed on the Fitbit app, as well for the steps tried to connect your Versa 2. I've confirmed that your iPhone 11 Pro is a compatible device , so let's try the following steps together:

 

  1. Remove the Versa 2 from the Bluetooth settings.
  2. Verify if the Fitbit app is updated to the latest version.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch.
  5. Open the Fitbit app and try setting up your Versa 2 one more time.

 

If you continue receiving the same error messages, please take a screenshot and share it with me so I can take a deeper look. Check this post for instructions to attach files in your reply.

 

I'll be around, keep me posted.

Best Answer
0 Votes