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Error trying to connect replacement charge hr

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‎10-11-2016 06:07

‎10-11-2016 06:07

I keep getting the following error message when I try to connect my replacement Charge HR:
Error
Request fail: bad request (400)

I've done a hard reset on my phone and deleted the old Fitbit, but still keep getting the same error message.
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‎10-12-2016 06:30

‎10-12-2016 06:30

A warm welcome to the Community @itstiff. Sorry to hear you're seeing a “400 error” when attempting to set up your tracker. I recommend checking if your iOS Fitbit app is updated by following @MarreFitbit's instructions in the How do I update the Fitbit app for iOS? post. After checking this, follow the setup procedure one more time.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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