Exercise Shortcuts not syncing

[Jan_janmarie]

My exercise shortcuts disappeared today on my Fitbit Blaze, I added them back in on the app & synced but are not syncing to the Fitbit Blaze or evening saving on the app...very frustrating. Anyone know how to fix or having the same problem? I lost a whole workout tracking from this.

[Swdecord]

Mine started doing this today as well...My Galaxy Note 5 just upgraded it's Android OS to Marshmallow, so I wonder if fhat is the problem? I may uninstall andvreinstall the Fitbit app just in case...

[Grimmace]

Mine too. Super irritating.

[ShelbyB]

I am having the same issue. I emailed Fitbit support regarding the issue. I will update if I hear back with a solution!!

[Artur_Beglaryan]

Mine too. I guess shortcuts start to dissaper after updating my iPhone to iOS 9.3. I emailed Fitbit, but still waiting an answer

[Artur_Beglaryan · Accepted solution]

UPDATE:

I added shortcut from Fitbit web Dashboard, then sync mobile app with tracker. And now shortcuts are appear

[Rhed]

I am having the exact same issue and haven't been able ot fix it.  Please post a fix if anyone hears back.  Thanks!

[Artur_Beglaryan]

Look my previous answer

[Jan_janmarie · Accepted solution]

I added my exercise shortcuts from the Fitbit website, then I synced on the mobile app, I also I had it connected to the charger..it worked! Yay!

[jmemoli]

I am having the same issues.  I went to the dashboard and made adjustments and the problem is not solved.

I see the shortcuts on the website but they do not appear on my watch.

[Saranys]

Same issue - I have tried to add them and sync again, but they just disappear.

[jmemoli]

Heard from Fitbit.  The instructions they gave me did not fix the problem.

[itsrachelhere]

Another one having exactly the same problem - it was working fine before. Assuming it's a problem with the app as it just isn't holding the information. Other things are syncing fine - e.g. I can change the clock face and it remembers that. Hopefully fitbit will come up with a solution soon but in the meantime it's quite annoying!

[Swdecord]

This problem started after my Galaxy Note 5 updated to the Marshmallow operating system yesterday morning...I kept adding the exercises into the Fitbit app throughout the day, but they would still disappear after each sync...I uninstalled the Fitbit app, then reinstalled it,  yesterday and it seems to have resolved the problem


Sent from my Sprint Samsung Galaxy Note5.

[DerrickS · Accepted solution]

Hi all,

Just as @Artur_Beglaryan and @Jan_janmarie suggested, I would recommend re-adding the the shortcuts in your Fitbit.com settings and then sync your Blaze. This should help!

Also, there have been a few instances where re-pairing your Blaze using the replacement tracker setup process alleviates the issue. Be sure to sync your Blaze before re-pairing!

[itsrachelhere]

Thanks. Adding via the website didn't work for me unfortunately, but i tried removing and repairing and that seems to have fixed it. 

[jmemoli]

How does one remove and repair?