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Exercise and food logs not getting saved in app.

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‎02-05-2018 11:09 - last edited on ‎02-06-2018 04:41 by Moderator Alum

‎02-05-2018 11:09 - last edited on ‎02-06-2018 04:41 by Moderator Alum

I just did the update and now my Fitbit app is not saving my logs for food and training. Need it fixed

 

Moderator Edit: Clarified Subject.

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‎02-06-2018 05:38

‎02-06-2018 05:38

Hello @Keren24, thanks for joining us, it's a pleasure for me to welcome new members to the Fitbit Community! Smiley Happy

 

I appreciate you have brought this to my attention, have you checked if your data is showing up by tapping on each individual tile? If the information is not showing up, please try the following:

 

  • Force-quit the Fitbit app by double tapping the home button on your phone and swiping up the app.
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if you're still unable to see your data, please let me know and reply to me with a screenshot of both your exercises and food logs. Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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