Exercise not showing in app

[mhaney]

My Fitbit charge hr was showing when I went for a run, walk, etc. Now, it shows the active minutes but no data about exercise. I have even started recording the activity by holding the side button until it vibrates at the start and finish of a workout, but I cannot find any data aside from active minutes. How do I access this information and get it to show in my dashboard?

[JuanJoFitbit]

@mhaney Welcome to the Fitbit Community! It's great to have you here! It's weird that your Charge HR has stopped syncing your exercise information all of a sudden. I'd like you to make sure to follow the process of tracking your exercises as described in this help article. If you have done so this way, let me know.

I'd also like to know what type of exercises you do besides running and walking since your tracker won't measure your exercise accurately when on stationary machine, such as a treadmill, etc.

Hope to hear from you soon my friend!