05-08-2017
12:08
- last edited on
05-09-2017
09:25
by
MarcoGFitbit
05-08-2017
12:08
- last edited on
05-09-2017
09:25
by
MarcoGFitbit
Only 15 min credit for 1/2 hour on treadmill????
Moderator Edit: Clarified Subject.
Best Answer05-09-2017 09:23
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-09-2017 09:23
Hello @Kalmatt, thanks for joining the Fitbit Community, it's great to have you on board! ![]()
Which tracker are you currently using? Have you experienced this issue before? It will be very helpful for me to get more details about your situation so I can check this further, a screenshot will be great if you're able to reply to me with one where your exercise is showing.
In the meantime, please restart your tracker and try perform a new exercise to check if the time on the exercise is correct.
I hope this can be helpful, give it a try and keep me posted!
Best Answer05-09-2017 15:55
05-09-2017 15:55
after reading the manual my understanding is that i only get credit when i exercise hard enough to meet the predetermined criteria adopted by fitbit (per CDC)
thanks K
Best Answer05-10-2017 11:02
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-10-2017 11:02
Hello @Kalmatt, I hope you're having a great day, thanks for taking the time to reply! ![]()
Depending on the tracker you have, it will auto-detect your exercise as long as you've performed it without interruption for the time established on your settings. You can check this settings by going to the Fitbit app > Account > Exercise.
In here you will be able to adjust the time the tracker will take before start auto-recognizing your activity. Tap on each one to set up the time for each activity.
Please remember to sync your tracker after making any changes in here.
I hope this can be helpful, give it a shot and in case you need anything else, please feel free to reply!
Best Answer