Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise time is inaccurate.

Replies are disabled for this topic. Start a new one or visit our Help Center.

Only 15 min credit for 1/2 hour on treadmill????

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

Hello @Kalmatt, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

Which tracker are you currently using? Have you experienced this issue before? It will be very helpful for me to get more details about your situation so I can check this further, a screenshot will be great if you're able to reply to me with one where your exercise is showing. 

 

In the meantime, please restart your tracker and try perform a new exercise to check if the time on the exercise is correct. 

 

I hope this can be helpful, give it a try and keep me posted! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

after reading the manual my understanding is that i only get credit when i exercise hard enough to meet the predetermined criteria adopted by fitbit (per CDC)

thanks K

Best Answer
0 Votes

Hello @Kalmatt, I hope you're having a great day, thanks for taking the time to reply! Smiley Happy

 

Depending on the tracker you have, it will auto-detect your exercise as long as you've performed it without interruption for the time established on your settings. You can check this settings by going to the Fitbit app > Account > Exercise. 

 

AutoRecognized.png

 

In here you will be able to adjust the time the tracker will take before start auto-recognizing your activity. Tap on each one to set up the time for each activity.

 

AutoRecognized2.png

 

Please remember to sync your tracker after making any changes in here. 

 

I hope this can be helpful, give it a shot and in case you need anything else, please feel free to reply! 

 

 

 

 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes