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Exercises logged disappear from app.

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‎02-20-2019 13:57 - last edited on ‎02-21-2019 05:55 by Moderator Alum

‎02-20-2019 13:57 - last edited on ‎02-21-2019 05:55 by Moderator Alum

It keeps happening! I exercise 4-6 days a week, it logs it on my exercise tab and then randomly it’s gone! I go from having 3/4 days logged and then randomly I’m back at 0 during the week. Went i look online at my dashboard for previous weeks,  it’s not there either! I’ve have tried everything, all the resets removed app reinstalled, etc. I’ve posted on here for help and nothing. I’ve had my new charge 3 for only a few months. iOS app is making me frustrated!

 

Moderator Edit: Clarified Subject + Format.

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4 REPLIES 4

‎02-21-2019 06:01

‎02-21-2019 06:01

Hello @Mar0127, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know about the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further:

 

  1. iPhone model you're using.
  2. OS version running on your phone
  3. App version installed (go to Account > Help to get it)
  4. A screenshot of your exercise tile while you're inside it. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-22-2019 15:53

In response to MarcoGFitbit

‎02-22-2019 15:53

iPhone 8 thanks so mich! 

os 12.1.4 Fitbit 2.88 (813)

EFF8ED70-0BDB-41F3-B47F-18DFCFB4A718.png

 

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‎02-22-2019 15:55

In response to Mar0127

‎02-22-2019 15:55

57AB3D36-0A3A-4D7D-95E2-D8A3F92EBD41.png

 

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‎02-26-2019 01:35 - edited ‎02-26-2019 10:53

‎02-26-2019 01:35 - edited ‎02-26-2019 10:53

Throughout the most recent few days any extra calories I have picked up from exercise (steps signed on my iPhone 6s) continue vanishing from the application. They show up on the site, and at times show up in the application, however then all of a sudden vanish once more. This is exceptionally baffling - I have an additional 570 calories today on the off chance that I sign onto the site, yet none on the application.

DigitalOcean SiteGround iPage

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