FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Castaray]

Hi,

The 3 options appear when you open the main menu of the Fitbit Connect. 

[Castaray]

Hi Cromity5, 

Not sure if it made a difference, but I deactivated the bluetooths on other nearby devices just in case of interference. 

This solution worked for me. I'm not sure what the Fitbit Help Chat would've suggested beyond that. Try reaching out to them directly. 

[KarenDwithcats]

Sorry, setting up the Surge on a Windows 10 device did not work for me or my wife.  I tried reverting to a laptop running Windows 10 and running the Fitbit App.   It DID NOT WORK.  I am pretty much out of patience.

[Jmastbro55]

Wind10 WILL work!

[Sterlsb]

Trying to use my new Fitbit surge and what a nightmare.  It won’t turn on and won’t update (fb error domain code 8?).  I regret getting this for Christmas as I’m reading through all these posts.  Does anyone have a different Fitbit suggestion or should I just go back to another brand like I had.  I’m so frustrated right now!!

[SunsetRunner]

Hi @Sterlsb. Sorry about the frustrations you are experiencing. Please try this:

1. Charge your Surge for two hours. 
2. Reset your Surge. Instructions are Here. Do this three times in quick succession. 
3. If you have already set up the fitbit app on your iPhone, delete it. Then go into your settings --> Bluetooth and see if the Surge is listed. If it is, Forget it.
4. Wait 5 to 10 minutes then install the Fitbit app again, following the instructions to set up your new device.

This should do the trick! If it does not, let us know. 

[intellicom]

So, I got my Surge fitbit for Christmas and all I get is the Domain 8 error when I try to set up the watch.

You mentioned setting it up with windows 10 but, what does that mean?  Do you provide instructions anywhere?

[haylesclarke]

I am also having this issue and do not have access to any Microsoft PC's. 

This is also a replacement from yourselves as my previous fitbit surge broke. It is incredibly frustrating. This has been the 3rd replacement due the surges continually breaking, it is just not good enough! 

What do you expect those of us without access to windows to do??

[Jmastbro55]

Just go to a computer that has Windows 10. It worked great for me and I'm sure it will for you. Ask anyone who knows about computers and they can help you. 

[Matthew.louis]

I was recently gifted a Fitbit surge and I tried to setup on my phone. When I put in the numbers it showed on my watch into the phone, it said ‘Bluetooth error domain 24’ I tried on my MacBook and it said ‘error. Unable to connect’ I tried on a windows 10 pc just to be disappointed by the same error page. Help would be appreciated.

[Jmastbro55]

That’s a great question that I don’t have an answer too. Terrible that a product is put out like that!! 😡

Sent from my iPhone

[C4thy]

@KateFitbit I have no access to a PC so how can I resolve this?

[Jmastbro55]

I don’t know but you must find someone or somewhere that has a PC with windows 10.......

Sent from my iPhone

[KateFitbit]

@intellicom I added a link you can find out how to get the app for Android and Windows 10 here. 

@C4thy Our engineers are working on the issue for iOS devices, please stay tuned for further updates. I hope to have a resolution soon.

[C4thy]

Thank you, will this resolve the problem for pairing with a Samsung Galaxy S7 edge too?

[Jmastbro55]

I’m sure it will

Sent from my iPhone

[Holliegh]

I received a surge for xmas have tried to sync with ph shows known error for bluetooth 8 error. I have followed instructions to go through computer say an update for tracker is required when i push update error shows could bot complete your fitbit surge update and has button to retry when this is selected shows same error 

[Heather.22cherr]

Hi Kate from Fitbit,

I am another person receiving the errors domain 24 and domain 8 using iOS app. So now I have also tried connecting my brand new Surge to my pc through the Fitbit pc app but I also cannot connect. I’ve tried using the dongle- with Bluetooth on my phone on and off without success. Using this method I can reach the step to enter the passcode that appears on the Surge screen but then the pc states there is an error and try again. Multiple tries entering a new code each time doesn’t work. I’ve also tried using the Surge USB charger/syncing cord (connected to Surge) but the cord was not recognised by my Lenovo laptop using Windows 10 and trying all USB ports. Feeling super annoyed that I cannot use the Surge that I received on Christmas Day.

[Mdmorin15]

Hello -

Currently experiencing all of the above issues with my brand new Surge purchased days ago. Patiently waiting for an update...Please help, I love this watch and would like to actually use it. 

Thank you in advance. 

[Beckenbyrne]

I am experiencing the same issues and would like it fixed as a matter of urgency as it is totally unacceptable to pay this sort of money for something that doesn’t work, being trying to get it working for days.