FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[CJLaw]

Same problem. This is my 5th Surge (warranty replacement), due to the (known and documented problem) repeated failure of the wristband. Trying to set up on iOS mobile devices and iMac all fail.

I don't understand the 'Solved!' next to the Moderator's last post - clicking on this link takes me to a fellow sufferer's post and not to a resolution. I do not have access to Android or Windows devices.

After 18 months of repeated replacement discussions and refusals to refund the purchase price, 5 installations of a new device and now this problem, I'm ready to go to court and see what a judge thinks of how Fitbit brings a defective product to the market and just keeps duped purchasers hanging on by supplying otherwise unsellable stock as replacements until their warranties run out and they have no further recourse. IMHO this is dishonest. I will never purchase a Fitbit product again and I will share my experience as widely as possible.

[Jmastbro55]

Have you tried hooking up to a PC with windows 10? That was the only thing that worked for me. Hope you get it to work.

Sent from my iPhone

[Jmastbro55]

Sorry for your experience....The only thing that worked for me was hooking it up to a windows 10 computer and it immediately downloaded and updated.

Sent from my iPhone

[Jmastbro55]

Please hook up to a windows 10......that’s the ONLY thing that worked for me.

Sent from my iPhone

[Mick28]

Having the same issue and unfortunately de-synched the one that works -this was a replacement for a surge which had the bubble issue-same message as everyone is getting and the workaround isn't working-it sees the 4 digits then tries to synch and fails-multiple times-tried the on/off stuff and all the other tips so what is next please? Is it too many out there-a glitch or just faulty?

Thanks

[Jmastbro55]

If you can hook up to a computer with windows 10 it will work so please find someone with windows 10 and I really feel that will solve your problem

Sent from my iPhone

[Holliegh]

Hi no it did not work tried that also. Says tracker needs update so try to
update error cannot update at this time.

[Jmastbro55]

Mine also needed tracker update and when trying, it said error domain 24..... I hooked up to windows 10 went to their website and it immediately started to download.

Sent from my iPhone

[Joeycapaldi]

Yeah what about if you don’t have acces to a Mac or windows 10 this is rubish 

[Mdmorin15]

It worked for me with Windows 10. I just want to mention how inconvenient and frustrating this has been. Fitbit should truly work on problem as many users do not have access to Windows or Android products.  

[Watto09]

The windows 10 option is not a solution.

A solution is when the Apple users don't need to use an alternate platform to use their Fibit device.

Fitbit should remove the solution link until it is actually resolved....

Regards,

Growing Further Annoyed By The Day

[Jmastbro55]

Agreed

Sent from my iPhone

[Jmiller44]

I’m having the same problem, was there a solution yet?

[BudW.]

What about Mac users?

[Cromity5]

22 mins on the phone trying to use windows solution and it still didn’t work. 

Now been offered a replacement (which is sent without the cables or dongle so implication it is a reconditioned one) or 50% off another model. 

Sending mine back via amazon now. Here’s hoping the replacement works. 

[Jmastbro55]

Hooking up to windows 10 was the ONLY thing that worked for me.

Sent from my iPhone

[Jmastbro55]

Not sure on the Mac

Sent from my iPhone

[KarenDwithcats]

Connecting to Windows 10 did NOT work for me.  The last time I heard from customer support was mid-day on December 26th, when they were apparently angling to send me a replacement Surge.  No messages of any kind since then.   I think I am probably going to send the Surge back to the merchant who sold it to me, get a refund, and buy some other kind of tracker.  I am DONE dealing with these jokers.

[Simonchefrow]

Hi there am trying to connect via a Laptop with windows 10 now but the app will not download. I have a strong WiFi connection. Keep getting a could. It install message. 

[Arowe6]

Having the same issue with a brand new Alta. I reached out to their twitter customer support and they referred me to this thread.... which hasn’t been updated by a mod in a few days. What a joke.