FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Jmastbro55]

It is very frustrating!! I’m sorry it didn’t work for you.

Sent from my iPhone

[Jmastbro55]

Do you have the doggle hooked up to your laptop?

Sent from my iPhone

[CJLaw]

Ok, this is what eventually worked for me - good luck to the rest and thanks for all the replies.

1. I eventually managed to borrow a Windows 10 computer;

2. Installed the Fitbit App;

3. Had no luck using the Fitbit USB Dongle with various error messages (not found, close other applications using etc), I rebooted the computer;

4. Connected the Surge to the computer's Bluetooth (the BT ID was 'tkr' and not Surge);

5. The firmware update failed a couple of times, but suddenly the Surge was discovered and the update ran successfully;

6. I was able to connect to the Fitbit App on the Windows 10 computer;

7. As indicated by other users and the moderators, I was subsequently able to synchronise to my iOS devices.

I hope this helps someone. Poor show from Fitbit on all fronts - there is pretty much no real help and no updates for 3 days. I'm done with them. The app is great and works for me, but the continuing problem with the Surge wristband, the refusal to recall defective units and refund honest customers and now this have finally convinced me after four or five years of being a loyal customer that Fitbit is not the company in which I will invest my money in the future.

[Simonchefrow]

Yep dongle was connected. It’s the app from the windows App Store won’t  down load. 

[Jmastbro55]

Did you go to www.fitbit.com and click setup? It has to be on a PC and Moran Android or iPhone

Sent from my iPhone

[Vaness28]

And what about FBBluetoothError-Domain error 3 ???

I use my fitbit charge 2 for more than a year now. And not able to synchronise since Dec 20th!!

Very annoying. I try different things (disconnecting Bluetooth, removing app on my IPhone6S, connecting on my Windows computer (but no button to do manual synchronisation!!!)

PLease help

[Jmastbro55]

Ive not heard of error 3......pretty rediculous to have all these problems!

Sent from my iPhone

[Watto09]

This is not good enough from FitBit.This is atrocious customer service!!!!!

Can someone from FitBit advise when we can expect this issue to be sorted????

I don't want some concocted way of using my FitBit via Windows 10.

I want it to work via the Apple interface as it was originally intended.

[KateFitbit]

Thanks again for your reports. Our team is still looking into this issue. We do appreciate your patience. I'll update this thread as I hear more. 

[TimK17]

Not good enough. Spending this kind of money for this type of issue is a joke, especially over the holiday.

[PatrickMFisher]

While I'm certainly happy to hear that Fitbit is finally responding to what appears to be an extremely common error; suggesting that customers go out of their way and use alternative hardware/software is an unacceptable "solution."  My personal and work devices are all Apple products and I don't have access to an Android device. 

Personally, I suspect that Apple's iOS is more of the culprit than Fitbit's hardware/software.  I am guessing that with the latest version of iOS they are trying to make it inconvenient to use a fitness tracker that isn't an Apple Watch.  I don't hold Fitbit accountable for that.  But, what I do hold Fitbit accountable for is their customer service and how they respond to customer's concerns and issues.  Which, at least in this situation, has been incredibly poor. 

[Holliegh]

Tried that didn't work either

[Jmastbro55]

Agreed!!

Sent from my iPhone

[KristinMarie19]

I’m having the same problems with the surge I got for Christmas, even bought a new phone as my J3 wasn’t compatible, now I can’t use it because of error 8 and error 24 problems. Hope it gets sorted out soon

[Jmastbro55]

Did you try hooking up to windows 10? Its a shame that it comes to that but hopefully they’ll get this figured out

Sent from my iPhone

[Simonchefrow]

I have tried all the ways to do it. Windows 10 laptop would not download the app. Tried on android and on iOS.  Android wouldn’t recognise the 4 number code. We got a Fitbit charge for my girlfriends brother and he had no trouble setting it up on his phone last night. Which makes this all the more frustrating. 

[ApesC]

when is this issue going to be resolved

[KarenDwithcats]

Yes, of course I had the dongle inserted into a USB port on my laptop.
And of course it did not work. I could not download and install the
firmware update. If I have not heard directly from customer support by
Tuesday January 2 at noon, I am sending the Surge back to the merchant for
a refund, and I will never even consider purchasing a Fitbit product
again. I am thinking . . . Apple Watch Series 3.

P.S. Judging from the rote answers and suggestions that I received from
tech support on December 25 and 26, it is possible that the technical
support personnel dealing with me were not actual human beings but software
algorithms. They did not seem to have read my detailed e-mails, and all
that they suggested were standard troubleshooting techniques from the Help
web pages.

[Joeycapaldi]

Yes I think the customer support team replying are not humans because they just seem to be sending me the standard trouble shooting articles 

[Jmastbro55]

You’re probably right!!

Sent from my iPhone