FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Itscandace]

Hi there, My son was given a fitbit surge for christmas and we can not get it to set up. It keeps coming up with FBBluetoothErrorDomain error 24 and then when it appears in the app (even tho it's had issues connecting) it comes up with "The operation couldn't be completed. (FBBluetoothErrorDomain error 8.)

The person who purchased the surge no longer has the receipt and we have no way of returning it to a store. It is driving us insane! PLEASE HELP!

[Joeycapaldi]

I have the exact same problem 

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@Itscandace wrote:

Hi there, My son was given a fitbit surge for christmas and we can not get it to set up. It keeps coming up with FBBluetoothErrorDomain error 24 and then when it appears in the app (even tho it's had issues connecting) it comes up with "The operation couldn't be completed. (FBBluetoothErrorDomain error 8.)

The person who purchased the surge no longer has the receipt and we have no way of returning it to a store. It is driving us insane! PLEASE HELP

moderator edit: format 

[aogardner]

Same issue here. Sure it's a fitbit problem as others on the forum have had it resolved 'mysteriously' over time. Perhaps too many downloads?

[Realrosiecheeks]

Same here.  Bought my husband a Surge and now can't set it up.  Perhaps the website is experiencing difficulties due to a lot of people getting FitBits for Christmas?  Super annoying because nothing is wrong with my Blaze that I've had for 6 months now.

[aogardner]

Yes - I tried both a windows and an IOS pairing. Same issues. Looks like we will have to wait it out ....

[IA1]

I got the same problem, very disappointed with the device considering it's been given as gift and had high expectations, it's a shame for the Fitbit team, they should have predicted all kind of situations if they want to succeed in this business, guys I know it's Christmas but be active and sort it quick before people get devices back to stores for refund and go for apple products 

[aogardner]

I went through FitBit chat and they had me do all the fixes I had already tried (on IOS: disconnecting bluetooth, reconnecting, setting up a new device, replacing a device then when that didn't work, all the same via my computer) and nothing worked. The last step was for me to reboot my computer. I told them if I did that, I wouldn't be able to keep the chat going (???!!!). So, they emailed me a follow up link. The reboot didn't work. I let them know via email and no response back yet. 

My last surge helped me in so many ways. It's very upsetting and frustrating to have these issues and that they are so prominent on these forums.

[GeorgiaRob]

I am having the same issue. Get your act together Fitbit. 

[JoeFor]

Same exact problem I’ve been trying all day. 👎👎

[lucjno]

super annoyed at new Christmas present. Keep getting error message and can't set up new watch. Apple Watch is WAY better!

[KarenDwithcats]

I also have had no success in resolving a "domain error 8" problem in not being able to complete the download of the firmware update for a new Surge.   I guess I should be impressed by having received two e-mail replies from Customer Support on Christmas Day, but their suggestions turned out to be worthless.   Installing the Fitbit App on a different iPhone 8 Plus, and going through all of the steps again (removing the Surge from the account in the App, adding it again, restarting the iPhone, restarting the surge, syncing through the App and "forgetting" the Surge in the iOS Bluetooth devices list . . .  None of this had any effect.  I did notice that the Surge shows up in the Account screen as being "version 26.52.8," but the most recent version of the firmware that is listed in the "Release Notes" (on the Update Tracker screen) is 16.34.6.1.

[Cromity5]

My wife gave me a Fitbit Surge for Christmas and I've been trying to set up all morning. 

I've tried every conceivable reset, reconfig and re-download and still can't get off of the config screen on the watch. 

Whilst I am no expert I consider myself relatively tech savvy but this is driving me mad. if anyone gets a solution please put it on here!!!

[Joeycapaldi]

The only solution at the moment is to plug it into a windows 10 computer or android to make you’re watch work but that’s no help form most people who only have Apple devices like me 

[adriperez]

how do you get the watch to show up?

[Chuz]

When I try to add device. I’m getting error 24. 

The surge is found then it gives a number to type in. 

Once I’ve done that I get error 24. 

If I then continue from there, it seems as if the device is connected but then when I try to update the tracker i get error 8. 

Ridiculously frustrating. 

[Aveh]

I too haven’t been able to get past the configuration screen on my new Fitbit surge. Have been trying for 2 days now. This is so frustrating as I just want to use my new watch. My friend got the Fitbit ionic and had no problems setting up or using, and I have yet to wear mine. Get your sh*t together Fitbit.... 🙄🤬

[Castaray]

I just dealt with the chat help and they resolved the issue with me. 

After everything else failed to sync and update via my iPhone, they asked me to use my Macbook instead, and install Fitbit Connect (https://www.fitbit.com/en-ca/setup). Once installed, and your USB dongle is in place, you will see a screen showing 3 options. Beneath the options it will say something like "Check for Device Updates". Click on that (make sure your other devices have their bluetooth deactivated, in case of interference). You'll be asked to login. Then your mac will search for the fitbit and the downloading and updating of the firmware should take place. 

Hope this helps! I was struggling with this all day!

If this doesn't work for others, I suggest reaching out to the Fitbit help chat or calling them directly.

[adriperez]

Where do you see the three options?

[Cromity5]

Tried on Macbook Pro (software up to date) and on Iphone 7+ and same thing. 

Still get the error 24 when I manage to get the 4 digit code up. 

Other people suggesting using windows 10 or android but thats not really a fix for an apple user!