help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2017 15:01 - edited ‎01-11-2018 15:45

‎12-27-2017 15:01 - edited ‎01-11-2018 15:45

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Screen Shot 2017-12-27 at 12.18.47 PM.pngScreen Shot 2017-12-27 at 12.18.27 PM.png

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer
221 REPLIES 221

‎01-18-2018 12:21

In response to KateFitbit

‎01-18-2018 12:21

Hi, my Fitbit isn’t working (has like a half filled bar on the screen) and I get an error on the app when trying to update. Help!

Best Answer
0 Votes

‎01-23-2018 13:58 - edited ‎01-23-2018 14:00

In response to KelBader

‎01-23-2018 13:58 - edited ‎01-23-2018 14:00

@KelBader - sounds like your tracker may be stuck in a firmware update, check out this thread. 

 

Thanks again for your reports on Error 24, Error 8. As the error is resolved, I'll be closing this thread for further responses. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer