FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Tinabones]

Thank you. I have one of these its just so much more convenient to use the phone.  

I thought it was the Galaxy s 7 that the problem was with TBH. 

I'll give this a bash.

Many thanks. 

[Kitthomas7]

It took some time to find my Surge too. Make sure it’s charged and close to the Fire. You might have to try a couple of times but it should work

Sent from my iPad

[Kitthomas7]

All 3Surges ??? Maybe that’s your problem. I’d be inclined to delete all of them and then add one by one

Sent from my iPad

[ElmsX]

Hi, thanks for this. I too have the same problem with a replacement Surge (strap broke in old one). Unfortunately we do not have Windows 10 or an Andriod device in the house. Please find a solution rapidly

[Lukasss]

Do you have solution for lack of Bluetooth connection for IOS? How long are you going to investigate this?

[ahaymagdemonte]

Not particularly sure if I could find the solution but the only solution I could think of is if Fitbit developers fix this 

[ElmsX]

Agreed - come on Fitbit, get a grip and fix this

[Nopper]

I have the same problem with "error24". When will the fix be in place for IOS ?

[Omgomgomg]

Having same problem replacement came yesterday still cannot set up, spent all morning trying this, went on hubbys computer windows 10 downloaded app, still no joy, constantly looking for tracker and if a add the surge it just does not produce number, so frustrated with this now😕

[Omgomgomg]

Having same problem replacement came yesterday still cannot set up, spent all morning trying this, went on hubbys computer windows 10 downloaded app, still no joy, constantly looking for tracker and if a add the surge it just does not produce number, so frustrated with this now😕. Before whilst using iOS coming up error. 8 and error 24 when I try to update tracker

[Kitthomas7]

Confess not to have had your problems. It always recognised the Surge and I could see the number. It just wouldn’t update until I used the Amazon Fire

Sent from my iPad

[Omgomgomg]

having same problems yet again after replacement watch, tried doing this on hubby laptop with windows still no success takes forever to sync and then i don't get a number, so upset with this, i loved my fitbit do not want to switch to another make.  please can you help

[SunsetRunner]

I am also having this problem having just received a replacement, tried it on mac, windows, iphone and android and still the same problem and becoming very frustrated that there has been nothing from fitbit in terms of updates or solutions?  I would have expected regular updates on this thread as that was why it was created?

[Annie1958]

Hi, is there any update yet re the pairing? On 9 January now and I would like to be able to track my progress.   Many thanks

[Steveodss3]

We should stage a group call in to clog up the phones.
This is unacceptable.

Sent from my iPhone

[Omgomgomg]

Yes agreed

Sent from my iPhone

[SunsetRunner]

The fix that worked for me was as follows:

Remove any surge showing synced on your fit bit app.

Hold the left and bottom right buttons on your surge for up to a minute until the screen goes blank and starts to dim/eventually goes blank.

Go to you iPhone settings - Bluetooth - and remove all surges showing on the list.

Double tap your Iphones home button and swipe the fitbit app up and away aka shutting it down

Now start everything from fresh - load fitbit - add surge - when prompted turn on and bingo (well for me anyways - after 90mins of trying)

[PDVTX]

This worked for my Surge!!

Thank you Crez!!!

[Becks7237]

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@SunsetRunner wrote:

The fix that worked for me was as follows:

Remove any surge showing synced on your fit bit app.

Hold the left and bottom right buttons on your surge for up to a minute until the screen goes blank and starts to dim/eventually goes blank.

Go to you iPhone settings - Bluetooth - and remove all surges showing on the list.

Double tap your Iphones home button and swipe the fitbit app up and away aka shutting it down

Now start everything from fresh - load fitbit - add surge - when prompted turn on and bingo (well for me anyways - after 90mins of trying)

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This has actually just worked for me 👍🏻

Although i I have done all these steps before with no luck, the only thing (as I’ve tried so many times and different things) that I can’t remember if I actually did or not is hold the left and bottom right button until the Fitbit arrow comes up when you release them after the screen dims. (my screen never went blank when doing this) I don’t remember if I did this or not previously as my watch always went to a blank screen and turned off in between attempts.

I have been trying since 26/12/16 - I did it on an iPhone 6 (even though I have a 7 as my main phone as read earlier post that someone with an iPhone 6 had previously done it) 

[Tinabones]

Thank you guysI dont have an I phone its a samsung 7 I have I managed to get it going with the Kindle Fire. Thank you to the person for that tip. Irene