FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Barbaramc]

Taking some of your advise and as not getting anywhere with Fitbit Support, I have downloaded the app on my 10 year old daughters HP laptop, no dongle and a very basic laptop, as I already have an account I didn’t get the home page, tried to sync my new Surge but it still failed, however no error messages, it said to try again but when I pressed the arrow key it started an update, the computer says ‘setting up your Fitbit Surge’ may take 10 mins and at the bottom of the page it says updating tracker, my new watch is showing the Fitbit logo which is flashing and showing a downloading bar - it’s taken 20 mins, but I have a working watch!! 

Right now to try and pair with my Iphone 7, first time couldn’t find it second picked it straight away and paired in seconds, so I’m up and running again at last. 

I’m really annoyed that it was you guys that had to give suggestions to get this fixed, why couldn’t Fitbit just tell people to go to the home page and do an update or send a link to do update to all people having issues to get this matter resolved - to those having issues, please try another product (laptop/kindle), I know you shouldn’t have to, and hopefully you’ll be working in no time, it really is a good product when working, it’s a shame this issue has spoilt it for everyone. Good luck.

[anncjones]

Thanks for the update I’m glad you are sorted! I’ve given up for today. Couldn’t get the Fitbit app to load on windows 10. Have tried lots of things including Fitbit Connect with original dongle (are dongles (are unique to each other other) lots of attempts but failed. Tried to download on Android device too finds it but fails. I wasted my whole Saturday on this
I even removed my old Surge but thankfully that has reloaded (though I’m sure with original issues) so bloody frustrating. Fitbit sort it out!

Sent from my iPad

[Kitthomas7]

The thought of stopping to Apple Watch has occurred to me too

Really disappointed with Fitbit

Sent from my iPad

[PDVTX]

The band on my last Fitbit broke, now I’m getting the FBBluetooth error on the replacement.  Fitbit we need quality products that work!  Please....

[Kitthomas7]

Well good news folks. I’ve followed the advice of someone’s post out there and used my wife’s Kindle Fire to download the app and update the Surge. It took a while but worked and then has synced easily with my iPhone 6. Why oh why didn’t Fitbit suggest that

Sent from my iPad

[SunnysideRunner]

The Amazon Kindle solution worked for us also.  It takes longer than 10 minutes, but it does work. The surge will then sync with iOS devices. 

[wcmjr]

I called Customer Support, and they walked me through the process.  Basically, it involved turning off all blue tooth devices, and using windows 10 and the dongle to set up the watch.  After that, it synched fine with my iPhone.   It's great to have the Surge working like it should.

[Matt54321]

It would appear there is a workaround however you need to have an alternative device to Apple! Unfortunately I don’t!!!!!! I only have an iPad, iPhone and Mac!!!!! Still no fix!!!!!!! Shocking from Fitbit! The best result looks like to take my Fitbit back and buy an Apple Watch! This is an absolute joke!!!!!

[J1ma]

I knew I should have bought an Apple Watch

[Kaylz]

I have windows 10 and it still errors for me! Hopefully they fix it soon as iv been waiting since dec 17th

[saxman1a]

I just bought a Flex 2 and now I'm on this page in frustration!  Yay for Fit Bit.  More like **ahem**Bit

[Olsenmrs]

I’m staggered that i got my update via my iPhone 6, (for my sons present) like lots I had been trying since Christmas Day! Keep

try all! Lots of talk

about Apple but Garmin are hard to beat for a serous running watch. 

[yellowdr]

Tried both fixes still getting error messages.   I e had Surge for almost 18 mo.   Didn’t work with Android.   Now with new iPhone I thought its good work.   No.     This was a Father’s Day gift and never able to get it to work??  Why?   What is wrong with this product.   Can I get it replaced with a Fitbit that will work??!

[BriKiss]

What is the latest on this issue?

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@KateFitbit wrote:

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

---

 I can’t setup my Surge on iPad (error 24) or on PC (doesn’t recognise the Fitbit at all).

[Kitthomas7]

As I think I have already reported Ive actually managed to get my Surge working by downloading the App to a Kindle Fire and updating the software from there. It took about 15 minutes but worked and then all my Apple devices synced tomit without a problem.

Sent from my iPad

[Joeycapaldi]

This is so annoying fit bit when will there be a real fix 

[Tinabones]

I was having this issue with the alta so changed over to the charge HR but i am still having the problem. Nothing is syncing I have tried EVERYTHING even took it to the guru in o2 Still cant get things to sync. Gggggggrrrrr Not a happy bunny I need to prove i have walked 100 miles this month to gain my medal and T shirt from another source 

[Kitthomas7]

Try a Kindle Fire if you can borrow one. That’s what I had to do and it worked.

Sent from my iPad

[C4thy]

I have borrowed an Amazon Fire and downloaded the app, but it cannot find the Surge, doesn't work for me I'm afraid.

[ahaymagdemonte]

Trust me, I have a 403 error and they've told me the same things and all 3 surges have repeated themselves one way or another in some form and I told the last one that it probably is somewhere in the engineering team of development.