FITBIT won't sync and now I can't even pair!!! (PRETTY PISSED!!!)

[chrisgarrr]

Recently, there was an update for the app (Dec 18...I believe) Since then, I was not able to sync my Fitbit with the app on IOS. Now, I have followed all instructions including removing the device off the phone. Now, I can't even add the device!!!! 😡

I have had fitbit for years....I need help!!!

[Jillkr]

Me too- pretty peeved

[SunsetRunner]

Hello and welcome to the Fitbit Community @chrisgarrr and @Jillkr 

I understand your both experiencing syncing and pairing issues. Here are some troubleshooting steps that may help. 

First let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help article: https://help.fitbit.com/articles/en_US/Help_article/1866/?q=Syncing&l=en_US&fs=Search&pn=1

😃 Hopefully this helps. Please let me know. 

[SunsetRunner]

Uuuggghh it seriously will not pair and it has been searching for over an hour  it says my Bluetooth is not connected but I know that it is 

[SunsetRunner]

Hello and a warm welcome @SunsetRunner 

I happen to come across your post in an older thread and thought it would be helpful to move your post here to see if this would help you here: https://community.fitbit.com/t5/iOS-App/FITBIT-won-t-sync-and-now-I-can-t-even-pair-PRETTY-PISSED/m-p/3968523#M126641

Please review the troubleshooting steps I provided in this thread to see if this helps resolve your pairing issue. Before trying the troubleshooting steps look here to make sure your iOS device is compatible with the Fitbit App here: https://help.fitbit.com/articles/en_US/Help_article/2315

😃 Please let me know if this helps

[SunsetRunner]

Hello @chrisgarrr, @SunsetRunner and @Jillkr 
I wanted to check back in to see if you’re still experiencing syncing issues or has my suggestions helped. Please let me know 😃

[allykras]

I did all these things over and over in all different variations. Still does not work. I should have bought an apple watch!

[SunsetRunner]

Hello and welcome @allykras 

I see you have posted in several threads “this is not working for me”. Can you tell me which Fitbit Tracker you have as well as which iOS device you are trying to sync too? Providing more detailed information is much more helpful for others to assist you. Example: Alta HR using iOS 13.3 iPad Pro 11 

😃 keep me posted 

[allykras]

versa lite using iOS 13.1.3 on an iPhone 7

[SunsetRunner]

Hello again @allykras 

I’m happy to see that your iPhone 7 is compatible with the Fitbit app. I understand you said you have already tried all the troubleshooting steps I have already posted. Have you tried turning your Fitbit Versa off then back on again? Here’s how:

On your watch, open the Settings app :gear: > About > Shutdown > confirm the shutdown.

To turn your watch back on, press the back button

If this does not resolve your issue I would certainly contact Fitbit Customer Service. Here’s how you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs