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Unable to receive text notifications on Versa 2

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‎12-27-2019 11:54 - last edited on ‎12-27-2019 18:00 by Fitbit Moderator

‎12-27-2019 11:54 - last edited on ‎12-27-2019 18:00 by Fitbit Moderator

I have done all the suggestions, everything is on, restarted, uninstalled the app, and I am still unable to receive text notifications. I’m frustrated and ready to return it.

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎12-27-2019 12:09

‎12-27-2019 12:09

Hello and welcome to the Fitbit Community @Tiffanyc78 

I’m sorry you’re not receiving your notifications at this time. Currently notifications are an issue being addressed by the Fitbit Team. Please view this thread here for more information: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Pay special attention to page one of that thread and follow all the steps very carefully. If you’re still experiencing issues after carefully performing each step provided then please keep an eye on that thread. If any further updates or information become available it will be posted there. Hopefully the posted steps will have you up and running again.

 

😃 It appears a lot of individuals miss the step to go under notifications>messages and make sure the previews are set to always or when unlocked. Just want to bring that to your attention. Hopefully this helps.

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‎12-27-2019 13:13

In response to SunsetRunner

‎12-27-2019 13:13

i have checked the notifications numerous times, I am planning on taking it back. This is extremely frustrating. 

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