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FIbit won't sync and time won't fix.

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‎03-06-2016 15:05

‎03-06-2016 15:05

I forgot to charge my fir it one night, and when it died, I simply plugged it in, charged it up, all good! Except the time is wrong, and made me late for several things! I need my Fitbit with me and I've tried everything from going online to simply unconnecting from wifi. I spent a lot on my Charge HR and I don't want to buy a whole other Fitbit! Every time I try to reset the time, it stays the same, as if nothing has happened. It's five o clock and the Fitbit says its 12:34!!!!!!! Please help!
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‎03-07-2016 03:11 - edited ‎03-07-2016 03:12

‎03-07-2016 03:11 - edited ‎03-07-2016 03:12

Hey hey hey @Loreliterary welcome to our Community! It's great to see you around! Smiley WinkI noticed @Odyssey13 provided you with a great article that can help you resolve your issue. I'd like to add that something that has worked for most of the people that are experiencing the same issue is to set up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. 

 

I really hope this helps, let me know the outcome! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

View best answer in original post

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3 REPLIES 3

‎03-06-2016 17:29

‎03-06-2016 17:29

Welcome to the forums @Loreliterary

 

This is a known issue - click to read what Fitbit has to say about it.

 

See if something in there helps you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-07-2016 03:11 - edited ‎03-07-2016 03:12

‎03-07-2016 03:11 - edited ‎03-07-2016 03:12

Hey hey hey @Loreliterary welcome to our Community! It's great to see you around! Smiley WinkI noticed @Odyssey13 provided you with a great article that can help you resolve your issue. I'd like to add that something that has worked for most of the people that are experiencing the same issue is to set up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. 

 

I really hope this helps, let me know the outcome! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer

‎03-07-2016 10:00

‎03-07-2016 10:00

Read the article, worked like a charm! Thanks!
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