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Syncing

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‎03-06-2016 06:02

‎03-06-2016 06:02

I am having issues. I have followed the recommended instructions when having syncing issues. Please help.

Thanks!
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‎03-07-2016 12:37

‎03-07-2016 12:37

Hi @Kellie7182,

I think I can definitely help you out! I'd recommend the following steps:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

If the problem still persists for some reason, I would then recommend setting up your tracker as a replacement. Click here for instructions.

Keep me posted if you need any additional help!

Derrick | Retired Moderator, Fitbit
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